BNP Paribas Reunion in Saint-Denis

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comments 5

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  Eléa Mitrano

  :: 02 March 2023 17:18:19

  I was a customer of this bank for 10 years. If I could put no stars I would. No follow-up, no responsiveness, huge hassle to successfully contact someone, constant ping pong between customer services that always refer me to another. 3 weeks to have a transfer (and again the counselor decides that not without real reason and does not call me). I closed the account 2 times, and this is the 3rd hope it's the right one

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  Thierry Leber

  :: 22 February 2023 15:23:02

  Being a BNP customer in mainland France, I contacted 0800 to have an appointment with Juliette Dodu in St Denis 97400 who was to call me back. To change bank Still no call I better understand the negative opinions of this bank now I think I will stay where I am

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  Gilles

  :: 11 November 2022 10:08:04

  first the BNP website must be from the 90s. it sucks, no instant transfer while most other banks have been offering it for a long time, creating a beneficiary takes several days heresy .... 3 days to deposit a check into his account. a bank to avoid

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  Johanna Hoarau

  :: 01 September 2022 14:02:16

  I put a star in order to publish my comment but the stars are deserved and this is not the case! Communication totally non-existent with the advisers and agency manager both by phone and by email. One week that I try to reach Mrs. GIGAN, branch manager and Mrs. BEGUE, her assistant, they are constantly meeting with customers. I hope that these multiple appointments have been fruitful!!! Request for closure of account since July to Mrs. ARASTE, everything was done by email and to date, the account is still active. Last week, exchange with customer service who informs us that Mrs. ARASTE does not remember the exchanges by email before her departure on leave. A total aberration and lack of professionalism. No one takes over when an advisor is absent!!! In addition, when we come back from vacation, we consult these emails and we get back in touch with these customers!!! Not to mention the multiple messages left for his attention without return ... lack of consideration for the customer! This day, I spent my morning trying in vain to reach someone and for answer: "Madam, it would be better to introduce yourself in an agency to close your husband's account!!! I would have liked to introduce myself , but we live in metropolitan France!!! So tell me what solutions you offer me? I will take your contact details and the manager of the North sector will contact you!" Still waiting and spending energy unnecessarily!!!!

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  Y Evans

  :: 02 August 2019 14:55:37

  I luv #bnp